Review Time
Pros: quick delivery Cons: missing complimentary item - it was not clear that the freebie was actually "out of stock"; I only discovered this after making an inquiry, where I was informed that freebies would only be included if I saw them in the cart. However, my other items with freebies did arrive, even though those freebies were not indicated separately in the cart. Suggestions: consider purchasing only during sales, verify if all "free gifts" are automatically added to your cart, or be prepared for the possibility of not receiving them.
I would give zero stars if possible! I am incredibly let down by the service. I placed a significant order ($341.98) during Black Friday, and although FedEx marked it as Delivered, my package was stolen from my doorstep. I reached out to the service, providing FedEx tracking, delivery photos, and video evidence showing someone else took the package, but they denied any refund or replacement, claiming it was 'Delivered to correct address.' I even filed a police report, but the company still refused to assist. This is unacceptable, especially from a well-known brand. As a consumer, I feel completely unprotected. If you are considering international shipments from this service, be warned: if your package is stolen, their customer support will not help you.
I would strongly advise against ordering from Olive Young Global.I placed an order months ago but never received it because I did not pay the customs fee. The parcel was supposed to be returned to Olive Young, and I was told I would get my money back once they received it. I contacted them at the end of July and received a reply on July 31st, but since then I have heard nothing. Despite several follow-ups, they have not responded and I still have not received my refund.This is not acceptable. I am left without my order and without my money. The lack of responsibility and communication from Olive Young Global is extremely unprofessional.If you are considering ordering from them – DONT. If something goes wrong, you might never see your money again.
Overall really good serviceWhile the delivery is a bit long, the service, their products and everything else has been really good. I have ordered from them several times, and have yet to be disappointed. So if you can live with the long delivery time, i can definitely recommend OY
Supremely overpriced and it’s only until you get to the check out page are you met with $60+ in taxes and customs fees. Not only that they switched to FedEx for DHL which now takes FOREVER to get your overpriced package. Luckily most of the stuff I’ve been able to find in TJMaxx for way way less!
Ordered August 13 and received via DHL on August 18. Order amount was £50 after coupons and discounts. No extra charges -this was one of my main concerns when I placed my order, that I may be charged VAT.Would of been nice to receive some samples though. Either way, will place an order again.
Be very very careful when ordering from this site. It’s such a shame as I have ordered multiple times with no issues at all. I placed a other order which was £82 and then I got a demand from DHL for VAT at 20% plus another fee totalling £24- I contacted DHL and they said it was correct as Olive Young have selected that option for the customer to pay for the duty and VAT and also indicated that the order was over £135 in value (they add a £10 insurance fee that is not stated on the website or on any of my receipts or emails which obviously increases the total order “value”) I contacted Olive Young and they just said they wont refund for vat and they have no control over charges at all - this is absolutely not true. They have the choice to add VAT at the point of purchase which most other sites do. It’s such a shame but I absolutely will never order from them again
Olive young has became so popular that now it’s has developed internationally. When you go international it shows how well the company is doing . Or may be they are going too fast that they will may end up broken . If you can’t paid the VAT customer fee for your loyal customers then no one will want to shop with you .They tell you it’s out of their control how much custom charge. That’s absolutely BS. when sending packages to other countries they really should calculate all delivery fees and custom fees before posting. They can charge the customers, however it is not nice for customer to having to pay a fee when the package arrived at the country. Then they turn around and say it’s got nothing to do with them it’s out of their control and if the packages get returned back to Korea, they’re unable to repost or refund. so in the end as a customer, you will lose the money and the product.They’re not even worth one star . I only put it in order to write a review on the company.
They asked for my apartment complex name when the fedex GPS records indicated that it was delivered to the wrong building to try and harass me rather than return my money or replace the items. I just want a refund because I can't trust them to provide my products. I'm scared they're gonna just give me an empty box or something. They just keep sending fedex to call me to find an excuse to not have to pay money back. never buying from here ever again. it was awful. This was customer harassment. I've never had this experience with any company. Amazon prices are cheaper btw. Check amazon in the future. At least the refund policies on there are still amicable.I'd like to add: Despite admitting the package was delivered to the wrong location - I never got my money back nor did I ever receive the products. I requested for a refund and they ghosted me.
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