I am reporting an issue with my tax refund that appears to be caused by a processing error.
My refund for DOC-ID 36094031520260790519 has been incorrectly marked as “Expired”, even though all legal requirements were completed.
Here are the key facts of my case:
Valid customs validation
The purchase was made in Germany, and the exit from the EU occurred in Madrid (Spain). Because of this cross-border exit, the tax free form was validated with a manual customs stamp, obtained on December 4, 2025, well before the legal deadline.
Evidence available
I have a photo of the physically stamped document, clearly confirming that the form was properly validated by customs.
Processing time inconsistency
The form was sent over three months ago, while Global Blue states that the typical processing time is around five weeks. This significant delay strongly suggests that the document may have been lost or not properly registered at the processing center.
Similar claim from the same trip already processed
Another tax free form from the same trip (DOC-ID 36094842798260791938) was successfully processed and refunded on January 5, 2026, confirming that the documentation and customs validation were correct.
Support has not resolved the issue
Under Case ID: 02803418, I have already submitted the stamped document and supporting evidence. Unfortunately, the responses so far appear to be generic and the issue remains unresolved.
Given the valid customs validation and the documentation already provided, the “Expired” status appears to be incorrect. I kindly request that Global Blue conduct a manual review of this claim and process the refund based on the evidence provided.
Note: This Trustpilot account is under my name, but the tax refund claim belongs to my father, Ronaldo Giusti, who is the traveler listed on the tax free form.
If this issue cannot be resolved after a manual review, I will consider escalating the matter to the relevant consumer protection authorities and the retailer where the purchase was made.
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