Ordered and received a confirmation on an item sold by Global Industrial. Confirmation indicates the item will be delivered on or before Jan 5th (I understand the Covid issue may delay delivery). I called on the 7th as for the status of the delivery since I never received a tracking number. Spoke to “Angela” and she said the item was shipped and will call the warehouse for tracking info. She came back and said they are looking into it, and she will call with their findings. I haven’t heard back so I called latemorning of the 8th and was now told the order was canceled. Wow! First it’s shipped, now it’s canceled. Not one phone call or E-mail prior to my inquiry of the delivery status letting me know that they canceled it! Obviously this company is so big that this customer treatment is insignificant. I guess there are plenty of fulfilled orders that this “cancel and screw’em” attitude is just a drop in the bucket.
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
