globalindustrial.com

1.7
1.7 Based on 80 reviews

Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial ...

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Average Rating

1.7

/
5

80 Reviews

5 Star
16%
4 Star
1%
3 Star
0%
2 Star
5%
1 Star
78%

All Reviews

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Review Time

Daryl Yinger
I ordered a part feb.15 i paid extra got 2 day shipping i still hadnt received my order so i called

I ordered a part feb.15 i paid extra got 2 day shipping i still hadnt received my order so i called customer service asked abt my order they said they had to back order it but when i ordered it was in stock ill never trust them or order anything from them again they could notified me a week ago but they didnt

1
Date of experience: Feb 26, 2026
Daryl Yinger
I ordered a part feb.15 i paid extra…

I ordered a part feb.15 i paid extra got 2 day shipping i still hadnt received my order so i called customer service asked abt my order they said they had to back order it but when i ordered it was in stock ill never trust them or order anything from them again they could notified me a week ago but they didnt

1
Date of experience: Feb 26, 2026
A. B.
Does not allow timely cancellations

I placed an order then cancelled less than two hours. Two hours after my cancellation request they created a shipping label, despite the order being listed as in cancellation requested status on their website. Then several hours later they took it to UPS to ship. They have no live telephone options and no online chat option to discuss the order, despite the outward appearance of having both available to customers. There is no reason an order has to be shipped several hours after it is cancelled.

1
Date of experience: Feb 09, 2026
Night VIsion
where's my order?

I ordered product October 14 and received acknowledgement with expected delivery of 10/23. This continued to be delayed and I received communication it would be delivered 12/8. The order just arrived today (1/9). And of course the item is not returnable. Really really bad that they don't have more accurate information when I was choosing to order from them rather than another company that would have delivered the items when I needed them. Bad processes, bad communication, all around bad.

1
Date of experience: Jan 09, 2026
James
Unreliable Delivery

I ordered a tool at a great price with a delivery date within two weeks, which was a long time but doable for my project. After two weeks, the delivery date was pushed back three times meaning that I still might not receive the needed tool with in a month.

1
Date of experience: Dec 15, 2025
Complete BS

Complete BS. They claim to sell a high amp hour EGO battery that EGO doesn't even make, then customer service blows smoke up my butt with lies that I catch (then he backtracks and tries to act authoritative without any explanation of his previous bogus lie).

1
Date of experience: Dec 02, 2025
Larry Koch
Easy to search and compare available…

Easy to search and compare available products and ratings.

5
Date of experience: Nov 15, 2025
Jean
Good communication with chat online

Good communication with chat online, fast response.

5
Date of experience: Oct 31, 2025
office sight
Fantastic customer service.

5
Date of experience: Oct 17, 2025
Itzak Lefler
I purchased a water bottle filler from…

I purchased a water bottle filler from them under their brand, Global Industrial. Worst decision. Constantly leaked overnight, needed to be replaced multiple times, filters don't work, and if you complain to customer support they'll just say "well you're past your warranty" when the entire year+ I've had to deal with it constantly leaking. I even asked for a promo or any help on buying a different brand on their website - they just ghosted me. No response whatsoever. They're the worst.

1
Date of experience: Oct 07, 2025

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Business Details

  • Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.

  • email service@globalindustrial.com
  • call 18889787759
  • language https://www.globalindustrial.com

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