Review Time
I ordered a part feb.15 i paid extra got 2 day shipping i still hadnt received my order so i called customer service asked abt my order they said they had to back order it but when i ordered it was in stock ill never trust them or order anything from them again they could notified me a week ago but they didnt
I ordered a part feb.15 i paid extra got 2 day shipping i still hadnt received my order so i called customer service asked abt my order they said they had to back order it but when i ordered it was in stock ill never trust them or order anything from them again they could notified me a week ago but they didnt
I placed an order then cancelled less than two hours. Two hours after my cancellation request they created a shipping label, despite the order being listed as in cancellation requested status on their website. Then several hours later they took it to UPS to ship. They have no live telephone options and no online chat option to discuss the order, despite the outward appearance of having both available to customers. There is no reason an order has to be shipped several hours after it is cancelled.
I ordered product October 14 and received acknowledgement with expected delivery of 10/23. This continued to be delayed and I received communication it would be delivered 12/8. The order just arrived today (1/9). And of course the item is not returnable. Really really bad that they don't have more accurate information when I was choosing to order from them rather than another company that would have delivered the items when I needed them. Bad processes, bad communication, all around bad.
I ordered a tool at a great price with a delivery date within two weeks, which was a long time but doable for my project. After two weeks, the delivery date was pushed back three times meaning that I still might not receive the needed tool with in a month.
Complete BS. They claim to sell a high amp hour EGO battery that EGO doesn't even make, then customer service blows smoke up my butt with lies that I catch (then he backtracks and tries to act authoritative without any explanation of his previous bogus lie).
I purchased a water bottle filler from them under their brand, Global Industrial. Worst decision. Constantly leaked overnight, needed to be replaced multiple times, filters don't work, and if you complain to customer support they'll just say "well you're past your warranty" when the entire year+ I've had to deal with it constantly leaking. I even asked for a promo or any help on buying a different brand on their website - they just ghosted me. No response whatsoever. They're the worst.
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
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