Very disappointed! I am looking for some refrigerators and came across this vendor. I should have read reviews before ordering but you know when you see a good deal you want to jump. I ordered two convertible refrigerator/freezers at an excellent deal, I mean really excellent, too good to be true as it turns out. So I got the order confirmation, and then shortly after, I get a "sorry to inform you..." message about a "glitch" in the system that has resulted in the order being cancelled. They may have figured out the price point they sold the units because in checking the website today 3/2/2023, one of the units is almost 2 times more than I paid for both units. I spoke to customer service in an effort to re-order the items at the same price but "price is subject to change". So I still have a pending payment to the vendor in the bank and no chance of getting the product I ordered. They said that they will not charge me until the product ships, so I will have to wait to see if I need to file a dispute.UPDATE 3/19/2023.This update does not change my review, but adds to the problem. After 2 weeks of trying to resolve the issue speaking to multiple people, the issue was finally put to rest. We spoke to company representatives who said they would call us back, but never did. We "just missed" the employee who actually gave their name, several times stretching the process out longer. Finally, they offered a price that was still way beyond what the initial price we bought the products for. Their excuse was that it was an "error" except that the price I purchased the product for was on the website for several days and was only an "error" once we bought the product. This company was not willing to accept their mistake, because, "We need to make money". Understandable, but again, as with other reviews from other customers, they lost this customer for life. I don't care if they are advertising something the cheapest price, I will not buy from Global Industrial again. They'd likely have another "glitch" if the price was a good one anyway. Horrible experience. Stay away from this company.
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
