June 01, 2022, ordered a Warn PullzAll Winch. The sales ad said "Units available. Order NOW!!!! A week later, advised by email that the order is out of stock and an estimated delivery date is sometime in October 2022. Might that be a classic Bait and Switch? We were not in a critical rush, and could have driven 30 miles to Northern Tool and driven home with the unit, however we wanted to be patient with Global while knowing that the commercial retail sector has issues with product and staffing. A day later, received another email that said a new date for delivery is now another date in October 2022. Which was OK with us.It is now nearly September 2022, and we inquired to confirm the delivery status via telephone call to Global, and spoke to Carolyn (I had problems understanding her however I hope that was her name.) She said the order was canceled on June 9, 2022 and we should not be upset because we were notified. I pulled up both emails from Global while she was on the line with me and their first email said delivery delayed until October and second said an updated delivery date is a date in October 2022. NOTHING ABOUT THE ORDER BEING CANCELED. Carolyn said that I 'should have clicked on the order status when I received the email and I would have clearly seen that the order was canceled'. I just got the order status in that email and intuitively did NOT search the finer print for a link to an 'order status' page.....I already had it!!!. The worst part is that Carolyn the script reader told me that any time she gets and order update, she would have known to click the order status. I wasted effort discussing the word 'intuitive' and the fact that the status was already provided without having to search out a link for a status. But she was right and I was wrong according to their policy. Prior to Carolyn answering my call, a recording said I could hang on and take the customer satisfaction survey. Surprise...I again waited and waited and the phone simply and automatically hung up.I was far from 'Karen / Kevin-like' and attempted to explain my position, however she was unable to veer from her script, except to offer her personal purchasing habits and how she definitely would have searched-out and clicked on the order status (even though the status is clearly provided within the body of the email). Northern Tool......here I come, albeit 3.5 months delayed. I don't expect I will do business with Global. Now that I searched out this complaint avenue, I see the overall ratings are far from stellar. Should have done my homework
Claim your business profile now and gain access to all features and respond to customer reviews.
Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
