In my opinion, this company appears to have basic order processing problems. I just finished my second long Chat with their Customer Service rep since July. I tried to order six plastic boxes - good price - easy ordering. On July 1, I ordered the boxes. After a month of not hearing anything, I went to the site to check my order. It had been canceled (out of stock) apparently with no contact with me for the chance to wait, reorder, or cancel. My order still showed a delivery date in one place on my web page of their site and "cancelled" at the same time on another part of Global Industrial's site for my account. It seems, orders are automatically canceled if an item is out-of-stock.I placed another order on Aug 27. It showed a delivery date of Sept 28. I went to the web site again. Same thing happened. After chatting with a rep, I decided to rate the company here. I rarely complain on the Internet, but this has been a frustrating experience. My back ground is Industrial Engineering with specialties in Inventory Control and Forecasting. Order fulfillment, backordering, etc. are basic Inventory Control components. These appear to need work at Global Industrial. Unfortunately, based upon my experiences, I can't recommend this company, especially if you're in a hurry. Customer communications have been poor. Rather than reordering and rescheduling a new delivery date, they simply canceled my orders (when out of stock) automatically, leaving me hanging.So, here I am in time, still wanting the boxes I ordered, but realizing I'll have to get them at some other company.
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
