Horrible customer service. Just horrible.I wanted to order a shelving system, but their site showed a seperate SKU# for the hardware for the shelf (the screws). However, I'm in Canada and that SKU was not showing on their Canadian site. So I went to the live chat, said what's the story? Carlos tells me he'd need to message the supplier to find out availability in Canada. One week passes, no response. I get on their chat again, different CSR, tells me she doesn't have visibility to the issue (!!! lol), and that I need to email Carlos. So fine, I email Carlos. Another week goes by, no reply from Carlos. So I get on the chat again. Now I'm told Carlos has been messaged, and he'll be replying to me shortly. Guess what happens next? You got it! No reply from Carlos lol!I get on the chat again, get a wonderful gentleman by the name of Jorge this time. I tell Jorge I would like contact infromation for a supervisor, and that I don't want to speak to him about my issue. Jorge doesn't take that answer, and proceeds to ask me ~5 questions surrounding the issue, refusing to give me one until I answer them, including who my complaint is regarding. I answer ~5 questions, then I lose it and tell him I'm not answering any more questions, and he can either give me the supervisor contact, or I'll figure out another way to get it. At this point he throws up the white flag and gives me a contact. I looked the person up on Linkedin, nothing shows up. So I've no idea if this is actually a supervisor, or his buddy in the next cubicle who's going to cover for Carlos. At this point I google reviews for the company, and come across this site. I've given up, not going to risk dealing with this company. Their operation is amazingly shoddy given how much money & effort they're putting into their online marketing.
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Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
