I'm contemplating kicking this outfit to the curb after this debacle that started already back in August. I had an injury over the weekend and the rep just happened to be at work the next day after it happened. She suggested I go to the doctor so I could file a claim and possibly get reimbursed. I wouldn't have gone had it not been for her, and I kick myself for getting into this mess. I had gotten treatment less than 24 hours after, much less 48, but they scheduled me for an MRI after the window had closed due to the MRI truck not being available 5 days a week. I went ahead and filed my claim and informed the rep about it, also. A few weeks later in September, I get my first letter saying they needed more paperwork to review it. I called the hospital and had them send me ALL the paperwork from it to get to them, which I also forwarded to the rep. I got another letter in October saying they still needed more paperwork, which the rep had sent them. They sent me the exact same thing they'd already sent before, claiming they still did not have all the paperwork they needed to process. Just about everything I've received from them is barely sealed in the envelope, too. Finally in November, I get something saying they couldn't help me due to treatment not being rendered within 48 hours. I replied that that was incorrect as I had beaten the 48 hours in less than 20 and could do nothing more since the MRI was scheduled later in the week, as I had informed the rep of in person. They sent me a reply saying they'd review it. December rolled around and I still hadn't heard anything back about it. I decided I'd call and see if I would be able to get some help as I had not yet made any payments to the hospital since I was waiting to see. I called on NYE, and the rep said there hadn't been anything yet, but they'd leave a note for the claims department that I was awaiting the status that may be available after 48 hours. I tried earlier this morning, but as of 10AM, there still was no update, however, the rep said she'd call me as soon as there was one. The rep left a message and said the claims department still needed itemized billing, which they should have received several times over. I returned the call and sent what I already have once again. I'm not expecting them to help me at all as they seem to beat around the bush, claiming they don't have what they need to process my claim. They're a real confused, unorganized outfit that is a nightmare to deal with if you want their assistance. I've gotten nothing but runarounds from them for the last four months and I regret ever going to the doctor for the injury I had. I like the rep, but the company is filled with bozos and nincompoops who have no idea what's going on and terrible to deal with.
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Globe Life And Accident Insurance Company, based in McKinney, Texas, provides life and health insurance coverage nationwide.
