It appears that we have another merchant that uses Covid as an excuse for providing poor customer service. I completely understand the CDC guidelines concerning social distancing in the workplace. But that does not excuse providing or not providing great customer service to it's customers. After a bit of research it seems a though they've had issues prior to Covid affecting the workplace. One of the things Jeff Bezos said to his staff some time ago was it they didn't take care of the customer their business would cease to exist. By no means do I wish failure on this business. That would be horrible. But when a company doesn't value it's customer base, serious challenges most definitely arise as a result.I've received better overall service from eBay vendors with NO EXCUSES. Clearly it's time to switch vendors where my $'s hold much more value.**Update** Then to make it worse my buddy ordered the same item via their website and on eBay. They shipped his eBay order within a day but took 3 1/2 weeks to ship the order from their own website. Clearly they need a new operations manager to put in place new protocols that better help serve their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
