I ordered the mask on December 18 as a Christmas gift for my sister with the promise of 4-5 day shipping. It finally arrived on January 12 (nearly a month later) after numerous inquiries and complaints. And the package was missing the eye masks that were promised to be included. I was offered a partial refund for all my inconvenience.
Since it was too late to give the mask as a gift I tried it myself. It would not stay on my face, even with the straps pulled tight. The mask was simply too large and heavy for my face. When I tried laying down with it resting on my face it left dark bruises under my eyes for 2 days! I complained about this and asked to return the mask for a full refund. I was told that Glokore would NOT pay for return shipping, which cost me more than $30.
They deducted the partial refund that had been for my inconvenience from my final refund, leaving me out $30+ for shipping with NO compensation for the delayed shipping or bruising to my eyes.
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Glokore is a modern wellness and beauty brand committed to delivering high-performance skincare and self-care tools backed by science.
