Review Time
I ordered the mask on December 18 as a Christmas gift for my sister with the promise of 4-5 day shipping. It finally arrived on January 12 (nearly a month later) after numerous inquiries and complaints. And the package was missing the eye masks that were promised to be included. I was offered a partial refund for all my inconvenience.
Since it was too late to give the mask as a gift I tried it myself. It would not stay on my face, even with the straps pulled tight. The mask was simply too large and heavy for my face. When I tried laying down with it resting on my face it left dark bruises under my eyes for 2 days! I complained about this and asked to return the mask for a full refund. I was told that Glokore would NOT pay for return shipping, which cost me more than $30.
They deducted the partial refund that had been for my inconvenience from my final refund, leaving me out $30+ for shipping with NO compensation for the delayed shipping or bruising to my eyes.
CAUTION! Avoid purchasing this LED face mask. I used it for only 10 minutes, and it stopped working completely. I reached out to the company for a refund, but I haven’t received any response. Afterward, I found numerous negative reviews highlighting their inadequate customer service and lack of replies to complaints.
We faced a website error while placing our order and did not get a confirmation screen, leading us to submit a second order. This resulted in receiving two masks and three charges, with the last charge being inexplicable. I managed to use the mask once, but during the second attempt, it turned on briefly before shutting off, and I haven't been able to turn it on again since.
The product came without any instructions, and it unexpectedly shuts off during use. Additionally, there seems to be a loose component inside that rattles. This item works intermittently, and I'm seeking assistance with these problems.
Initially, when placing an order, they added a $19.99 VIP package without clear communication, requiring me to seek a refund. The package was flagged for 'counterfeit' and the company is aware of this ongoing issue but has not taken any action. I requested a refund, which is taking longer than expected. The next morning, I received a notification that another package was shipped. When I contacted customer service, they informed me I could either return it or keep it. Unbelievable! Please check your credit card statements.
I noticed an unauthorized charge of $119.98 on my card from this company. The "Live Chat" feature on their site is non-functional. I reached out via phone, but they claimed to have no record of my name, address, email, or phone number. Despite this, the charge is confirmed to be associated with them. Shortly after, I received an email offer from them! I have never subscribed or made a purchase from this company. It seems they do have my email. I strongly advise exercising caution; there are definitely red flags with this company.
I intended to purchase a highly rated therapy wrap, but the website proved misleading. After entering my payment details, numerous pop-ups appeared. When I attempted to close them, additional items were added to my order, like a VIP special and discounted wraps. I reached out to the company and was told to expect a response within 48 hours. Meanwhile, my order was shipped, and I was informed that nothing could be done. When I mentioned disputing the charges with my credit card, they offered a larger discount. I reluctantly accepted, only to discover that my order was delayed by USPS. Upon contacting them, I learned the delay was due to unpaid shipping fees, which should have been addressed by the company. I'm still waiting for a response, and if I don't hear back, I will file a fraudulent charge claim with my credit card provider. This has been an incredibly frustrating situation.
I ordered a single item, and during the process, a VIP membership offer appeared with a countdown timer. I completed my order for just the item, but then received an email confirming the additional membership purchase. I quickly emailed the company and received an automated reply indicating they were busy and would respond in a day or two. I hope everything resolves positively.
I attempted to order a highly rated item. Unfortunately, the website misled me. After entering my payment information, several pop-ups appeared. While trying to close them, extra items were added to my order. I promptly reached out to the company and was informed that they would get back to me within 48 hours. However, my order shipped during this time, and I was told there was nothing they could do. When I mentioned disputing the charges, they offered a deeper discount, which I reluctantly accepted, only to discover my order was delayed by shipping issues. I was advised to contact the shipping service regarding the delay, which they stated was due to unpaid shipping fees. This situation falls on the company, not the customer, and should have been managed by them. I am still waiting for a response, and if I don’t hear back, I will file a claim for fraudulent charges with my credit card company. This has been an incredibly frustrating experience.
I am truly impressed with the customer service. After mistakenly placing an incorrect order during a sale, I emailed them immediately. Unable to reach them by phone or chat, I was anxious about the order being processed before I could correct it. To my surprise, they addressed my concerns in their response within the 48-hour business window. I give five stars and high praise for their service!
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Glokore is a modern wellness and beauty brand committed to delivering high-performance skincare and self-care tools backed by science.
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