I have been partnered with Gloriafood then now owned by Oracle Restaurants for several years, but the level of customer support has now become completely unacceptable.
Despite paying over £1,000 in subscriptions, I am receiving no support whatsoever. I have raised multiple requests and followed up repeatedly, yet I have received zero meaningful response.
It genuinely feels like there is no support team available anymore. Whether staff have left or there are internal issues, the result for customers like myself is the same—being completely ignored.
This is not just inconvenient; it is damaging to my business, which I have built over many years. Reliable support is critical in the restaurant industry, and unfortunately, Oracle Restaurants is failing badly in this area.
I would strongly urge Oracle to address this urgently and re-establish proper customer support. At the moment, I cannot recommend their service to other businesses.
I hope someone from Oracle will finally respond and resolve this situation.
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