gloriafood.com

I have been partnered with Gloriafood then now owned by Oracle Restaurants for several years, but th

I have been partnered with Gloriafood then now owned by Oracle Restaurants for several years, but the level of customer support has now become completely unacceptable.

Despite paying over £1,000 in subscriptions, I am receiving no support whatsoever. I have raised multiple requests and followed up repeatedly, yet I have received zero meaningful response.

It genuinely feels like there is no support team available anymore. Whether staff have left or there are internal issues, the result for customers like myself is the same—being completely ignored.

This is not just inconvenient; it is damaging to my business, which I have built over many years. Reliable support is critical in the restaurant industry, and unfortunately, Oracle Restaurants is failing badly in this area.

I would strongly urge Oracle to address this urgently and re-establish proper customer support. At the moment, I cannot recommend their service to other businesses.

I hope someone from Oracle will finally respond and resolve this situation.

Date of experience: Mar 22, 2026

Extremely Poor Support – Long-Term Customer Left Ignored

I have been partnered with Gloriafood then now owned by Oracle Restaurants for several years, but the level of customer support has now become completely unacceptable.Despite paying over £1,000 in subscriptions, I am receiving no support whatsoever. I have raised multiple requests and followed up repeatedly, yet I have received zero meaningful response.It genuinely feels like there is no support team available anymore. Whether staff have left or there are internal issues, the result for customers like myself is the same—being completely ignored.This is not just inconvenient; it is damaging to my business, which I have built over many years. Reliable support is critical in the restaurant industry, and unfortunately, Oracle Restaurants is failing badly in this area.I would strongly urge Oracle to address this urgently and re-establish proper customer support. At the moment, I cannot recommend their service to other businesses.I hope someone from Oracle will finally respond and resolve this situation.

Date of experience: Mar 01, 2026

WORST CUSTOMER SERVICE BY FAR

Unfortunately I have to leave a bad review which I rarely do. This is the worst customer support I've ever experienced out of any software company that I've ever used. When I first joined as a partner in 2023, customer support was operating well no issues. But starting 2025 the customer support has been unresponsive for majority of the tickets that are open. For the tickets that were responded to, it took almost a week and they don't even address the proper issue... Then you have to wait a week for another response. I'm slowly removing my clients off of their platform. Also as a side note DO NOT USE their Point Of Sale. It has many issues that will disrupt your daily operations which you cannot reach customer service for. Hopefully they fix their customer service soon for the new users unable to read this review before signing up. As for me, and my clients - I'm out.

Date of experience: Feb 07, 2026

I can say that has the worst customer Support

I can say that has the worst customer support i´ve ever seen by far.The App Looks cool but there is no way to integrate to the restaurants Points of Sell.And as i said.. You ask, and nobody responds.

Date of experience: Feb 05, 2026

We have been part of the GloriaFood…

We have been part of the GloriaFood Partner Program for years and currently manage 8 active restaurants on the platform.Since January 5th, 2025, we have been waiting for responses to multiple support requests.To this day, none of these requests have been answered — they are not even being read.We also sent two separate emails. Both have been completely ignored.For a company that promotes a partner program and benefits directly from partners bringing in paying customers, this behavior is unacceptable. Silence for days is not a support delay — it is a service failure.If this is the level of support partners can expect in 2026, we see no reason to continue this partnership and will move all associated restaurants to another provider immediately.At this time: absolutely no recommendation.

Date of experience: Jan 05, 2026

Horrible customers service

I'm about to start using Freeordy service and asked gloriafood to add Freeordy to the customer list. People like Natalie don't have a clue what I'm asking. No answer jet since yesterday

Date of experience: Nov 06, 2025

I encountered an issue while setting a menu

I encountered an issue while setting up the menu, but as always, Marius was incredibly helpful and resolved the problem for me. I'm really satisfied with his service and very grateful for his assistance. Highly recommend!

Date of experience: Oct 26, 2025

GloriaFood has been an excellent…

GloriaFood has been an excellent solution for our restaurant. Their platform is intuitive, easy to navigate, and has significantly streamlined our online ordering process. The setup was straightforward, and the system is very reliable. We’ve seen improvements in order management and customer satisfaction since implementing their service. Highly recommended for any restaurant looking to simplify online orders and enhance efficiency.

Date of experience: Sep 22, 2025

Great people and great service.

Date of experience: Sep 17, 2025

Gloriafood wants you to hire a real…

Gloriafood wants you to hire a real person just to babaysit its programAND if you dont PERSONALLY confirm yhe order in time, it will deny the order!YES, you read that right GLORIAFOOD WILL THROW YOUR MONEY AWAY unless a real person physically presses a button!It doesnt matter how busy your hands are, these programmers who sit behind a computer do not understand your culinary life! They will hurt your businessAvoid like the plague!

Date of experience: Sep 16, 2025