Great support - I had one key light go dim and another go black, assumed it was a switch problem. Nope - all those LED's are part of the keyboard. Their tech assist response to an email was immediate and accurate; had to reset software. But I'd unnecessarily ordered a box of switches (brown gateron), and they offered to take them back, so I'll probably do that. ($45 I didn't need to spend!) But...why not sell individual switches, should one go bad? IDK, maybe they just DON'T go bad? Good product, weird that it did what it did - but good that it could be fixed with a reset. I should have gone to their "contact us" first!
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Custom Gaming Gear — Envisioned by a community of passionate gamers. Designed to elevate your gameplay. At Glorious we're on a mission to empower gamers by creating the gear needed to take control over every aspect of your gaming experience. Makers of the fan favorite Model O mouse. Pioneers in hot swappable mechanical keyboards. And stewards of quality performance gear that works and plays as hard as you do. See more
