I have purchased a lot of Glossier products over the last several years and re-purchased a good portion of those. Every time I’m around central London I always end up popping in for a top up of something and on the last visit I tried out the Cloud Paint Plush Blush but, as can happen in a busy store, two colours were swapped on the table so when I made the purchase I didn’t realise I had the wrong colour name. The mistake was discovered when I got home so I emailed their customer service (on a Saturday evening) and received a response same day with the issue resolved in 24hrs. I cannot fault Glossier’s customer service either in-store or online and their products are fantastic.
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