Review Time
I have purchased a lot of Glossier products over the last several years and re-purchased a good portion of those. Every time I’m around central London I always end up popping in for a top up of something and on the last visit I tried out the Cloud Paint Plush Blush but, as can happen in a busy store, two colours were swapped on the table so when I made the purchase I didn’t realise I had the wrong colour name. The mistake was discovered when I got home so I emailed their customer service (on a Saturday evening) and received a response same day with the issue resolved in 24hrs. I cannot fault Glossier’s customer service either in-store or online and their products are fantastic.
Glossier was my starter brand when I wanted that fresh, dewy look. Futuredew especially was a fave for a while. It doesn’t work for my skin as well anymore, but I’ll always appreciate how simple and fun the brand made beauty feel. Now my daughter uses Glossier as her go-to skincare & makeup.
Glossier's 'Cloud Paint' blush in Storm has been my go to blush for years, but the recent change in colour and formula has ruined it for me. It used to be the perfect burnt berry shade, deep and with hints of purple in the browny rose that made my cheeks look naturally flushed. Now it's more of a brick brown shade - which doesn't complement my pale olive skin at all. A quick google search shows that other people have noticed this too, with side by side photos and swatches confirming the change in colour. The change wasn't announced by Glossier, if I had known I wouldn't have bought it - it's a lot of money to spend on something which doesn't suit me! What's worse is that it's less pigmented and disappears in hours, whereas the previous blush would make my cheeks look lovely all day or night. Really disappointed - Glossier should announce when it changes specific shades so that people know what they're buying. Such a shame as it really was the perfect blush!
Recently purchase the Eyebriw Pencil and Boy Bris Gel from Glossier .Bit Pricey , but absolutely love the way it makes my brow feel and look . It runs smooth and stays put tlll I remove my make up . . Very happy with the purchase .
Glossier has to be one of the best places to go to if you’re looking for anything around skincare/makeup. Even on busy days, the staff make sure to allow customers waiting to try their signature perfume. The whole shop consists of a beautifully well thought out layout filled with gorgeous testers on different stalls so you can find the perfect shade for you. Also, the waiting area has stunning seats and once you’ve ordered your makeup from one of the amazing staff, you receive your gift in a cute pink bag. Finally, I would like to give a huge shout out to Annabel for her incredible service today - it has completely made my day!! I can’t wait for my next visit xx
Such a bad experience. While I’ve previously shopped online with no issues, this was so bad that I will not be shopping there again. I ordered a couple of items from the webshop and waited very patiently. After having waited for about a month(!), I had to spend time reaching out to the customer service team. They then sent a replacement package (that they had the nerve to call “complimentary”), that I then had to wait additional time for. And then, once a package finally arrived, an item was missing. They refused to send this item and instead gave me a $5 voucher – essentially an empty gesture, seeing as I would then have to spend more money on their site – not to add that shipping alone is more than twice that amount.
Can’t trust their reviews. I have the Glossier You perfume which I love so when in needed new hand cream I decided to buy the You version from Glossier. It was absolutely vile, smelled nothing like the perfume, almost vomit like. I decided to leave a review on the website in case others ended up spending £20 on something that smells awful. Despite me verifying my review as soon as I got the email, my review never made it to their website. I know they publish negative ones but it makes me think they are not publishing all negative ones which skews the rating of the product. Very disappointed and won’t be buying from them again. Unfortunately I’m out £20 because I don’t want my hands to be greasy and smell of vomit.
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