I am updating my review after being contacted by Liam from Glossybox Customer Services. He listened to my feedback and addressed my concerns, which I wasn't expecting - so was much appreciated. As said in my first review I cannot fault the contents of the box or the value for money, however the online account experience needs some work, it shouldn't be that hard to cancel your subscription, and receiving generic ai responses continuously isn't great. However, my concerns were eventually addressed so I can't complain. Please just address this issue with the online messaenger - I'm not the only one with this feedback!
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