EDITED - Liam has reached out and sorted this for me with providing a credit to purchase the palette from their website (17.99 credit provided , item is 10, 2.99 delivery, 5 gesture of goodwill).Very happy to speak to a human and get a swift resolution. Will keep my subscription.Left off one star as I feel they either need to get a better AI customer service or get rid of it all together! Then it'll be 5.Thanks I know when a company is using AI bots, not that they'll admit it! But it's plainly obvious with the lack of compassion and asking the same questions over and over again. I signed up on the 3rd September and since then seen advertised for the "September box" an eyeshadow palette id like. I messaged support as I didn't receive this and was told it was an offer from the 16th only. Misleading and unfair , it was said to be for September box. I asked to cancel as I didn't find this fair, and was given an offer of the box for £1.50 less... Told them it isn't about the money it's the principle of what has happened and they then asked me again why I was cancelling!! All the names of the so called support are made up as well, make no sense the names. For the record my enquiry number is 691492971.I just wanted the deal honoured , not like it's sign up in October box deal! Poor lack of human customer service.To top it off I'm being told I have to take October's box. If that's the case the box will be unopened and I will return for a refund, going to cost them more in the long run than just cancelling like I have asked.
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