Beware, DO NOT USE THIS SERVICE!!! We reached out to the company for a repair on our oven. I was aware that the issue was a faulty fan motor since the previous one had stopped working. We informed the company of the required part and provided the oven's make and model. After scheduling an appointment, I expected the technician to arrive with the necessary part. Instead, a technician arrived with just a tool bag, lacking the part! When I inquired, he stated he needed to inspect it first. I had already removed the oven door and back plate to expedite the process. I demonstrated the issue to him, reiterating what I had previously communicated to the service. He claimed the part would need to be ordered and would take five days, quoting a price for the motor that was more than double the cost of parts easily available from other suppliers who offer next-day delivery! I expressed our urgency due to the upcoming holiday. He apologized and then began to issue an invoice for his LABOR?! I contested this, as it exceeded £100 for work he hadn't actually performed! I refused to pay, and he departed. Before leaving, he suggested that if I sourced the part from a different supplier, he would return to install it privately, as long as I didn't inform the company! I opted not to do this and instead ordered the part myself, successfully repairing the oven the following day. Now, I've received a threatening letter from the company demanding payment of £139.14, with threats to escalate the matter to a debt collection agency!!! AVOID THIS SERVICE; THEY ARE FRAUDS!!! Additionally, they are quite rude when you call to voice complaints!
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