Do not use this company they take your money and do not carry out the repair in my experience in South East London.
I requested an engineer at the end of November, he visited ( I knew what the issue was, a failed grill element in a Neff oven). He took the serial number worked out which element was needed and said it would need to be ordered. I was away the following week, contacted him on my return. A series of calls and excuses for not being able to return to complete the repair ensued. Christmas intervened but since the new year he persuaded me not to request a refund as he would definitely return. He has not returned and I now can’t get hold of him. He does not answer his phone, read or reply to either texts or WhatsApp. messages. I am £140 out of pocket and still do not have a repaired oven. I called Glotech who were no help whatsoever and said it was not their problem I would have to deal with the engineer (Sheehan) directly.
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