They booked a local engineer to fix my leaking dishwasher. They came and pulled out the machine to discover a hole in the drain hose. The engineer then said he had to go away and order a replacement hose and hasn't been back since – that was over a week ago ... giving various excuses as to why he was unable to return. So, in all, the engineer was at our property for all of 10 minute, got charged ~£110 call out fee, and the machine was still not fixed. Called Glotech for support and they said there was nothing they could do, as they just make the bookings....! Really poor. Don't see the point in using them if they take no responsibility for the quality of service provided by the local engineers appoint.
Glotech can refute all they like but when I called for support, they just told me to contact the local engineer myself, who has since disappeared. No offer to investigate further, help track them down, or do anything to recognise that the engineer they booked has failed to fix a relatively straighforward issue. So what service are they providing other than a booking agent for poorly vetted engineers? Useless.
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