I booked an engineer to repair my dryer through Glotech. The contractor they sent, damaged my dryer, said they would return to repair the damaged cover and install a new humidity sensor. The engineer charged me but has ghosted me, neither repairing the dryer or replacing what he damaged. When I sought recourse through Glotech they completely absolved themselves from any accountability over the engineers lack of work and follow up. Glotech admit they are having issues with the engineer but refuse to take any responsibility for the engineer they provided through a booking I made with them. BEWARE - Glotech do not vet their subcontractors or take any accountability for their work or fraudulent behaviour (charging VAT when they are not VAT registered, or committing to repairs, taking money and then not repairing an appliance).
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