I would strongly advise avoiding Glotech - I booked a repair for our washing machine several weeks ago and received email confirmation - the engineer was scheduled to arrive between 8-5 - I duly arranged an annual leave day to ensure I would be in the house. We have 3 young children and also look after my frail mother (at home too) so a washing machine is an essential home appliance.
At 3pm the engineer had not arrived - I contacted Glotech and was assured that the engineer would still be coming today - at 4.50 pm the engineer was a no show. I contacted glitch again and informed that there was an error in the booking and the engineer would not be attending today. When I explained our circumstances and asked to re-book the individual on the phone was rude and unhelpful and said they would not be able to re-book.
I have used a valuable annual leave day, stayed at home and still have not had the washing machine repaired - the company advertise as a family business with good customer service - my experience is very, very different from what they advertise.
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