Horrible customer experienceWas informed my order was cancelled 2 hours after I placed it. No one could tell me why. As someone who works in Fraud prevention, I’m pretty sure it was cancelled for fraud as I used my French boyfriend‘s debit card to pay. Was asked to sent an ID and a picture of the payment card on the next day, which I did. My account however was still terminated. I guess they are just that racist in that company. So I’d like to inform Glovo the verification process should be taking place before the cancellation of the order, otherwise you are offering a really poor customer experience.
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Glovo is a Spanish start-up founded in Barcelona in 2015.