After the installation of the new boiler, the water pressure was excessively high, and despite numerous complaints and urgent calls, no technician came for several weeks. The installation occurred in late September 2025. This high pressure caused damage to the thermostatic shower mixer. Eventually, a technician visited and confirmed the pressure was indeed too high and adjusted it, but the damage had already occurred, which the company must take responsibility for. I received an initial call from a representative claiming the shower mixer issue was pre-existing, which was not accurate. The technician confirmed that the high pressure could cause such damage. Later, I was informed that the company does not handle shower mixer issues, citing some policy, which felt quite unfair. I felt abandoned due to the company's errors. I had to replace the mixer, incurring repair costs of about £600, with receipts available. The company should acknowledge their mistake and compensate me for the £600. I am not claiming for minor leaks. If this issue is not resolved, I will escalate it to the appropriate authorities for justice.
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