I've been waiting nearly 2 weeks for my order, which still hasn't arrived! (I paid for a 48-hour delivery) I've spoken to three different representatives who have all given me excuses and empty promises, including offering to send a replacement order on a priority next-day service… still no sign of my order! 😖 I can only assume this service has serious staffing issues that prevent them from handling increased seasonal demand and sadly does not prioritize customer service. Don't be misled by the polished website. In my experience, this service believes their responsibility to clients ends once the sale is completed. Proceed with caution!
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Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers.
Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system.
For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
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