My first and last experience with this service! They were hours late for a pickup! It was nearly impossible to reach anyone, with an average wait time of 1 to 1.5 hours on the phone! When I finally spoke to an operator, I just received empty promises that the driver would arrive. Initially told they were 15 minutes away, then three hours later still nothing. Eventually picked up after hours of delays. The worst service ever, and I won't use them again!
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