If I could give ZERO, I would. Do not use this company & cancel orders that are being shipped using them. It’s THEIR policy to leave packages that do not require a signature in the lobby—whether you have a concierge or reception or not. My package got stolen not once, but twice. The customer service rep & driver supervisor were unapologetic & said the driver “did nothing wrong”. I’m sorry, but being ten feet away from the elevator & choosing to leave my parcel in a lobby to be stolen is wrong. The driver supervisor also lied saying ALL couriers have that policy…they certainly do not. It only gets left in a lobby if you have security so you actually get the parcel. But looking at all the reviews, they legit don’t care. Buyer & seller beware.
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