Completely unprofessional experience. I spoke with a representative from customer service about leaving my package at the door, and they assured me it would be fine as long as I responded to their email for authorization. I did respond, and they confirmed it. However, I later found out they returned the package to the sender, who is located overseas, even after it had cleared customs. The sender contacted me yesterday and mentioned they would issue a refund, which is appreciated. They also indicated that they would cease using this courier due to issues like this… I can't say I blame them.
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