I am happy to provide further details regarding my experience.
I purchased an item online in December 2025 which was shipped via GLS with tracking number 37688958402. GLS records show the parcel as delivered on 6 January 2026, however I was present at my address at the stated delivery time. No knock was made at the door, no delivery attempt was made, and no parcel was received. I checked with family members and neighbors — none of them received it on my behalf.
I contacted GLS Ireland on three occasions and received only automated acknowledgements in each instance, with no substantive investigation or follow-up:
Date GLS Case No.
10 January 2026 #00441370
15 January 2026 #00447137
24 February 2026 #00469958
I have now sent a further detailed email to GLS Ireland via the contact address provided by Trustpilot and I await a substantive response. I hope that this matter can be resolved promptly.
Under EU Consumer Rights Directive 2011/83/EU, Article 18, the risk of loss or damage to goods passes to the consumer only upon physical receipt. Until I physically receive the goods. A courier's 'delivered' scan does not constitute delivery.
Note: personal contact details have been omitted from this public response. Full details are available to GLS Ireland via the existing case references above and the email sent to you today.
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GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.
