Very disappointed with GLS delivery service.
My prepaid parcel was marked as “delivered to neighbors”, which was false. In reality, the package was left unattended in the building entrance, exposed to rain. As a result, it was wet and damaged.
No one accepted the parcel, I was not contacted by phone, and no signature was provided by me. I strongly suspect the courier signed on my behalf without my presence or consent, which is a serious violation of delivery rules.
I only managed to find my parcel by personally searching the building and asking neighbors. This caused unnecessary stress and could have easily resulted in loss or theft.
Completely unacceptable service. I do not feel safe trusting GLS with prepaid deliveries.
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