Completely unacceptable and shockingly poor service. Initially, I was patient, believing that earlier delays were due to weather issues. That patience has now vanished. For several consecutive days, I received delivery windows from the service that meant nothing. I stayed home, adjusted my schedule, and the package never arrived. One day, I was informed that my parcel would be delivered the next day between 10:45 and 13:45. On the designated day, that delivery window mysteriously vanished from the tracking, and once again, the package wasn't even out for delivery. No explanation, no accountability, nothing. This occurred three times! Afterward, I lodged a complaint and was assured it would definitely be delivered that day, so I waited yet again. I took another (fourth!!!!) day off work. Tracking indicated there were only 10 stops remaining, and then I received an email claiming they “attempted delivery twice” and that I “wasn’t home,” which is utterly false! I was home the entire time. This isn’t a mistake; it’s either incompetence or outright dishonesty. I wasted FOUR DAYS OF MY TIME waiting at home due to this disastrous delivery service. I earn around €275 net per day, and this service has cost me over €1,100 worth of lost time. I demand compensation for this loss resulting from your failure to execute the most basic part of your job. It’s honestly embarrassing that a package from a distant country can arrive faster than one traveling between two neighboring nations when this service is involved. This company sets a new low for logistics. Someone needs to be held accountable because this level of service is beyond absurd. Steer clear of this service at all costs unless you enjoy wasting time, experiencing fake delivery attempts, and receiving no respect as a customer.
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