Dear GLS Netherlands,
I am submitting a formal complaint regarding the repeated delivery failures that are causing direct financial damage to my business.
Due to ongoing delays and parcels not being delivered on the promised dates, I am losing customers and revenue. Every shipment that is marked “out for delivery” and then not delivered results in lost income and reputational damage to my company.
This is not an isolated incident. It is a recurring pattern. Your unreliable delivery process and inconsistent communication make it impossible to plan operations or maintain customer trust.
As a direct result of your service failures:
I am losing money,
I am losing customers,
my company’s reputation is being damaged,
and the supply chain with my wholesalers is being negatively affected.
If this situation does not improve immediately, I will publicly share my experiences and strongly advise my business partners and suppliers to reconsider using GLS. I cannot allow my company to continue suffering because of operational failures beyond my control.
I require:
A clear explanation of the repeated delivery issues.
Concrete corrective actions to prevent further losses.
Assurance of improved reliability moving forward.
If no effective solution is provided, I will be forced to transition to alternative logistics providers and consider further formal action to recover my losses.
I expect a prompt and substantive response.
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