Extremely disappointing and unprofessional experience with Lauren. I reached out after our customer was told their order couldn’t be delivered due to missing information. Despite the customer already contacting support, the delivery still failed. When I followed up, I was told the driver needed a gate code.Instead of checking if the customer had already provided it, I was told to just go back and ask—despite the fact that the customer was already frustrated. I asked again if there were any notes in the system, and only after additional prompting did Lauren finally check and locate the code.When I raised concerns about how the situation was handled, I received a snarky and dismissive response. The lack of initiative and poor attitude made for a truly unacceptable experience.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.