Review Time
Absolutely pathetic! Continues disappointment for this supposedly top rated currier! They are a joke losing packages all the time then delivering them days-weeks after damaged or they say no one was there to sign yet you take the day off work to receive the packages and no one knocked on your house door.
Absolutely pathetic! Continues disappointment for this supposedly top rated currier! They are a joke losing packages all the time then delivering them days-weeks after damaged or they say no one was there to sign yet you take the day off work to receive the packages and no one knocked on your house door.
Worst experience ever!!! I scheduled my package to arrive between 3-7pm so I can make sure I'm home. 3 days in a row, I get emails stating the delivery attempt failed @ 8:15, 10:25, and 11:24. Well, yeah dumbass!! That's why I scheduled a time slot. Then, 6 different customer service reps. On the 4th day after scheduled, a rep told me my package was out for delivery @ 15:45. At 18:40, I called back, and a new rep told me me package never went out for delivery today. WTF!!! Then, placed me on hold so he could check with dispatch. After 20 min, the rep was unable to get ahold of dispatch. Another WTF!!! So, I guess we'll see if I get it tomorrow?? Not holding my breath!! GLS is the worst shipping Co. EVER!!!
Terrible experience. Had a package from road runners that couldn't be delivered because of a security code, and heard nothing from them about the delivery failures. I called requesting to have the package be left on my apartment doorstep, and then the driver says that they can't enter because of a non-existent gate. Now my package is being returned to sender, and if I can get it intercepted, I have to pick up at a facility an hour away.
If AI slop was a company. The package was delivered 3 days late to a locker that nobody at the address has ever heard of. I contacted the company and got two different locations on a map, neither of which lines up with either the address given or another other establishment that would host a locker. On top of that, the english wording on their website in the EU sounds like it was translated by a primitive version of google translate - their updates makes zero sense and contradict themselves in the very same sentence. It's worth it to pay a little more for any other delivery service available.
I order a lot of product from Tackle Warehouse. Sometimes they use GLS and I’ve implored them to not use GLS. My main complaint is that parcels sit in their sortation depots for days to over a week. (Kent, WA) That’s not acceptable. I know it’s not a perfect world but Brown and FedEx are far superior. Update:My package moved from Kent to Seattle WA on 2/27/26 as of today 3/3/26 it’s still in Seattle. Right now it’s 10 days at sortation/distribution. Tackle Warehouse has resent this order via UPS/Fedex 2nd day air.
This shipping company is possibly the worst shipping company available. There are hundreds of online reviews which are identical, all of which report the same issue, which is that deliveries never happen while insanely inaccurate reasons for missing deliveries are posted on their tracking portal. In our case, as with so many other customers, their portal kept us waiting all day for a delivery and finally stated "delivery could not be made due to closed road." This is absolutely untrue, and this is their standard operating procedure. This report will be submitted to Grandin Road along with a request that their contract be ended. If you order items from any company using this service, save yourself the trouble and cancel the order.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.
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