This is the absolute worst courier service I have ever encountered. I had a package that was supposed to arrive yesterday 12/3/25, but because my apartment complex requires a door code the driver just left. The website doesn't have an option to supply a door code, neither did the company I actually ordered from, so I had no way to provide the door code. Had I not happened to check my email, I wouldn't even know the delivery attempt was made. Since then, I have been lied to by customer service, promised phone calls, and hung up on by customer service. No one can give me an answer on where my package is. According to the tracking info it's sitting up in Denver, according to the first customer service agent today it is set to go out for delivery today (despite that call taking place at 2:00pm) and according to 3 out of the 4 customer service agents, all of this has already been sent to operations and they should be calling me back any minute now. GLS has completely failed at the primary purpose of their job, delivering packages, and they have performed even worse at customer service with the fourth customer service agent actually saying "that's probably why they hung up on you" after she spoke over me, kept repeating irrelevant information, and was just down right disrespectful.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.