Worst shipper I've ever dealt with. I am waiting at home all day for a Saturday shipment which was requested by the shipper because I paid for the fast delivery. Their website says they do Saturday shipments on Saturday by request only. My tracking # tells me it's getting delivered today. I see my tracking update saying the package is in kent at 8am. It's almost 4 now so I try to get a hold of customer service. I try the chat option which is supposed to be the fastest way, I got no one on the line 4 different attempts to chat with someone. So I call them since they are open till 4pm and I'm on hold for over 20 minutes. I finally get a representative on the phone and they tell me that it's not getting shipped today even though it was requested by the shipper, my tracking # reflects this saying Saturday delivery. They tell me only certain shipping centers deliver on Saturday. So if the shipper requested a Saturday delivery why would it not go to a center that delivers on Saturday when all my tracking updates say Saturday. I have to sign for the package and wasted my day sitting around for a package that was never coming.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.