Absolute worst shipping experience I’ve ever had!I have a weekly delivery the very first week everything went smoothly. The second week the package was scheduled to arrive by 6pm. at 9 PM I received an email stating that the package was delivered to my front door at 2 PM. (So after business hours so I couldn’t get help right away) I had waited all day with my front door wide open, the package never arrived to me. I understand that things happened. But the customer service that I received after this was absolutely atrocious! I had to bother them over and over and over to get anything out of them. Otherwise they would’ve just ignored me and hoped that I went away… Multiple times I was told my own address “ which is where the package was delivered” no one ever answered any questions that I asked why was there not a photo uploaded? What actually happened to the package since I’m telling you that it did not get delivered to me? Literally, they would have just ignored me if I didn’t keep bothering and bothering them every day! And in fact, in the end, they finally did simply ignore me.I emailed them Friday and Saturday during business hours, but then it was the weekend… And I never heard from them again. I have updated those packages to now come through UPS, but the very last package (the replacement package for the one they never delivered to me) was already scheduled to go out through GLS. So I went ahead and initiated correspondence through chat to hopefully ensure there was no issues… The person literally again! Ignored all of my questions! Literally did not answer one single question that I asked just informed me that I was on the email list and I would be receiving updates… I was already on the email list I was already receiving updates with false information. I sent 4 messages in a row, and then asked if we were still connected before receiving “we haven’t heard from you in a while so we will have to disconnect this chat”I would never ever recommend anyone using this shipping company based on the Patronizing and incompetent customer service.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.