We ordered something online. GLS delivery guy came to our house, and threw our package 10 ft from our front gate to our front door. We have glass on our front door. The door could've been damaged. Also, the guy didn't know what was in the pkg, and it could've been something fragile or made of glass. We heard a loud bang when it happened, and we have the whole thing on our RING camera video. We called GLS, and they read from a script saying they'd file a complaint with the management team who handles the drivers. They also said we'd get a call back within 10 min from a supervisor. No one called us back. We called them again, got another rep, an that rep read from the same exact script as the first rep. There was no empathy or concern over this incident. We are thinking of posting the RING footage on YouTube and social media. DO NOT DEAL WITH GLS IF YOU CAN. The absolute worst delivery company that exists. We filed a complaint with the Better Business Bureau (BBB), also.
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.