Absolutely garbage service.Package was taking longer than it should have, so I checked the tracking from the vendor. "Delivered" my package that requires a signature on 11/14/24 at 11:44pm. Almost midnight for a residential delivery? Yeah? Tried to contact GLS. Their only "contact us" is a chat box, and said chat box wouldn't connect for days. When I finally got it to connect (11/22), they claim that it's past 5 calendar days and they cant do anything. TWO OF THOSE DAYS WERE WEEKEND DAYS for starters. so no, actually not okay. This, today the 22nd, is the 5th BUSINESS day and should still be applicable to file a claim, under your own dumbass 5 day rule.You lost my package, refuse to provide proof of where you delivered it to, and let some random ass person sign for it (without ID i'm assuming) who isn't even associated with me. That's $150 dollars your driver lost, and both you and the person I ordered from claim it's the other person's problem. Not the first time I've had issues with your service either, GLS. Last time you messed up this bad, someone "signed for it" and left it out front of the business that I work at. Just like, by the road. Again, time stamped at nearly midnight. On a rock. Covered in beetles when I found it.Never, and I mean NEVER use this service.
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.