GLS delivers for Apria. Apria processed an order for me recently that I did not receive. I check the delivery history and found out that the driver made 3 attempts to deliver but "could not" because of the security gate in our neighborhood. Note that this gate has a call box to contact the residents who can open the gate for the deliverer. The GLS driver never made an attempt to contact me via the call box or via my cell phone number, he/she just turned around and left. It's either because he/she is ignorant or lazy. In the meantime, I still don't have my medical supplies. Apria is having a difficult time re-processing my order because they say the order was never returned to them. I should note that we get a lot of deliveries from other companies (Amazon, FedEx, UPS, etc.) and not a single one of them has ever had difficulty making a delivery - they are all competent enough to know how to use a call box at a gate. Maybe GLS gets the rejects from those companies, I don't know. But for a medical supplier like Apria, it's imperative that they select a delivery company that always makes the delivery - their customers depend on it - and GLS is not that delivery company.P.S. GLS also should have contacted me directly after failing to make the first delivery. My phone number is on the packing slip. They never made the attempt. Talk about lousy customer service!
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.