I purchased some items from a website. The delivery requires 21 and over for delivery signature. The delivery was scheduled for April 5. I live an apartment complex, I work from home and I have a Doorbell Camera that records all and any activities at my unit's front door. I was also signed up with sms/text notification for my delivery. 450pm PST comes around, I get a notification that my Item have been delivered. No package nor driver in sight. Instantly I stepped outside of my front door, I looked around my near by unit's areas, no one, no driver. I checked the tracking information. There's a digital signature entered of last name initial and first name, which I never ever sign my signature that way in my life. There's a signature capture of just a line. I tried to call, no answer, I get put on a hold call que, only to then get pushed to call back later. While I was attempting to call, I was composing an email to their customer service/support and I was trying to get a "chat" going with their online support, same, but worst longer wait, but just when I get someone to response via chat, it doesn't allow me to response, it disconnects me and prompts me to start a new chat once more, this happened numerous time. By the time with all the attempts to call and start a chat and emailing, it's already 650pm, 2hrs since a delivery notification was receive. Finally, just when someone via chat finally tried to connect and a chat started, it hits 7pm and the chat just abruptly disconnects. 7pm is significant it's because I guessed that's when their customer service time ends. WOW! The following day I finally gets a response via email. Email message was very cookie-cutter/scripted. Typical "sorry for the inconvenience..." etc. A follow up w/ their 3rd party service have sent and conducting investigation etc. the kicker is the part that states "operations will contact your shortly" which never occurred. I get a follow up email, to wait 24-48hrs and someone will contact me directly. NEVER happened, still waiting actually. This went back and forth like this until today, it's now 04/09 as I compose this review. I still have not heard back directly from anyone, except for the same lame email reply. No one in GLS seems to have any urgent care to help and/or assist and address the matter. It is pretty sad, that this company promotes Integrity, Service and Trust on their branding. Integrity - that they focus on being honest, open, and responsible to help themselves make decisions that keep and build trust with everyone they work with; Service - they strive to exceed expectations with their unwavering commitment to quality, attention to detail, and proactive approach. By understanding and anticipating the needs of their customers, to deliver solutions that not only meet but also surpass goals; Ownership - their team member are empowered to take initiative, embrace challenges, and seek out opportunities for improvement and innovation. This sense of ownership drives them to achieve excellence, ensuring they contribute positively to their clients, community, and each other. Powerful building blocks and pillars of their company and service. However, as a measly little nobody customer, sadly this doesn't quite reflect what they put out. I hate to question it, but what's does this say about their leadership? To say one thing yet, shows another. As a business, would you align and partner yourself with such? At one point you have to stop and ask, why do I keep doing business with such practice? Do you continue to put your consumer and customer base at risk with such partnership?
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We provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.