For the benefit of all GLS Portugal customers: 1. The correct email for contact is apoio_cliente.611almirantereisatagency.gls-portugal.com. 2. Calling them is ineffective. Entering the tracking number and zip code will consistently fail. 3. They only deliver to specific zip codes. Other packages must be manually picked up by the recipients. Otherwise, they will be stored at their warehouse with no follow-up. This was the worst experience I've had with GLS Portugal. The service was nonexistent; they deserve a score of -1. I gave 2 stars only because they respond to emails. I ultimately had to carry a 21kg package from the pickup point to my home myself. Absurd 👎👎👎
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