Soms months ago I complained. See below I thought the next order would be fine , Ofcourse not … An order of 300 euro’s was done and was split up In 3 parcels … parcel 1 delivered by paack on time great delivery staff .2 other parcels GLS was assigned again … of course same issues again , excuse that adres is not correct ( we heard that one over a year now .. does not work ) next will probaly you’re not home.Ofcourse zooplus charges the credit card already ( not reserve but charge) for products who are not even delivered.Maybe one day zooplus takes this serious, So probaly have to call Germany again, cancel credit card , reorder again …See below the regular issue frequently order at zoo plus for the last 8 years For the last 3 orders zooplus is using GLS to deliver in portugalWhen the order is shipped GLS has sever excuses not to deliver , package got lost , package was forgotten package is not in the car , can’t find the adres, no one was home , driver too busy, bus is too big to go up the road bus is old , bus is broken etc etc It’s like a 10 step program just not to do a delivery With as result days of calling to zooplus and GLS sending emails explaining and explaining taking days off to wait for a parcel.99% of the times the same excuses the same call center answers and no solutions Zooplus does not take any action, just the same call center answers. It’s such a pity that a company that once worked fine and stood out of other companies became an time consuming frustrating experience for clients With no deliveries but very fast of charging a credit card without actually providing the items to the clientData da experiência: 14 de julho de 2023Data da experiência: 10 de novembro de 2023
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