Warning for all affected customers: 1. The correct contact email is the support address provided. 2. Calling them is pointless. Using the tracking number and zip code will always result in failure. 3. They only deliver packages to specific zip codes. Other deliveries must be picked up manually by recipients; otherwise, packages will be stored in their warehouse without any follow-up. This has been my worst experience with the service. There was virtually no support, and they deserve a score of -1. I only gave 2 stars because they respond to emails. In the end, I had to carry a 21kg package from the pickup location to my home myself. Absolutely absurd! 👎👎👎
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