After sending another 20 emails, they’ve finally admitted there’s no toy coming. I plan to report them to the Ombudsman because companies like this shouldn’t operate. They provide no contact options and only send automated responses. I regret trying to support local businesses—next time, I’ll just go to a well-known retailer. I’ve sent 15 emails without any useful information, and I’m devastated by their service. I ordered an expensive kitchen toy for my grandson’s first birthday yesterday and have no idea when it will arrive. Daily emails get me nothing but robotic ‘thank you for reaching out’ replies. What even is ‘reaching out’? I’m incredibly upset because their courier informed me that if they claimed to have my parcel, it’s a lie and they’ll need to retrieve it themselves! What does this mean for my money? Please, do not purchase from this company; it's a complete scam!
Claim your business profile now and gain access to all features and respond to customer reviews.
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need.
Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families.
Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting.
Check out our full product range at gltc.co.ukSee more
