I never received my order for green tea. After placing the order, I quickly received a confirmation email promising an update when it shipped. Eleven days passed with no shipping information. I sent two emails and called three times without any response. I then contacted my credit card company to dispute the charge. Finally, I received a reply stating the tea was out of stock and asking if I wanted to order something else, which I declined. I requested to cancel my order and will not deal with this company again. I was shocked they waited so long to inform me about the stock issue. They later claimed my order was canceled but hadn’t processed my refund yet. I informed them they needed to issue the refund or I'd escalate it with my credit card company. They then claimed to have processed the refund, but it hasn't shown up online yet.
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