The process started downhill when the delivery crew called 15 minutes before arriving. They apologized saying they were under the impression that Glyde had informed us of when they were arriving. These 2 newbies had very little clue what they were doing as one admitted this was the first 2 story house he had worked on. We're told the HOA had approved our installation and found out the day the installers arrived they hadn't and wanted my wife to sign a waiver of the HOA approval due to their error. A mad scramble to get paperwork ourselves to the HOA, and wasn't approved until almost a week after install. Installers came the next day and made a run up our garage through the roof a jog, and then up our side of our house and another hole through the lip of our roof. This could have been a single run and not 2. Came home to find piles of trash and materials left by the street side of our garage and bits of wire all over the ground. Had to complain about this and was finally told the delivery company was supposed to come within 48 hours to pick all this up. Nope.a week later they finally came. Inspection from the city was missed due to the crew not leaving the permit or showing up on site, So now they have to reschedule another time for the inspector to come out. We.were adaminite about having critter guards installed and they still aren't up saying the delay was due to inspecting under the panels which now delayed due to them missing this inspection they setup. I'm hoping that the rest of the process is better. At this point we're so frustrated and have spent hours on emails and calls I'd love to rip the thing down if it weren't for the contract we're too far into and the repairs to our roof and siding that would have to be done. Not happy. Please groom your local installers better, they make you look horrible.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Glyde Solar mission is to make going solar simple and smooth. Since the process of installing solar can sometimes seem daunting and lengthy, we created a seamless experience to help you easily transition from traditional power to clean solar energy.
