gm.com

1.6
1.6 Based on 20 reviews

General Motors Company, commonly referred to as General Motors, is an American multinational corporation headquartered in Detroit that designs, manufactures, markets, and distributes vehicles and vehicle parts, and sells financial services, with global......

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Kirstin Parker
An Exercise in Frustration at the Local Dealer…

I recently had a frustrating experience at the local dealership. I brought in my vehicle to have three items checked for warranty coverage. However, they insisted on a diagnostic fee before any assistance. I agreed to the charge for them to examine the vehicle. After contacting the warranty company, they informed me that the items were not covered, contradicting what I was told the day before. I decided against further work and planned to pick up my vehicle the next day. They then presented a long list of repairs, none of which were what I initially wanted checked, totaling $3,500. When I went to retrieve my vehicle, they attempted to charge me for three diagnostic fees, but after discussing with the service manager, I only paid one. Be cautious if you visit this dealership; ensure they clarify all actions and charges upfront. This experience has left me unwilling to return.

1
Date of experience: Oct 28, 2025

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Business Details

  • General Motors Company, commonly referred to as General Motors, is an American multinational corporation headquartered in Detroit that designs, manufactures, markets, and distributes vehicles and vehicle parts, and sells financial services, with global...

  • language https://gm.com

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